70 lines
2.9 KiB
Python
70 lines
2.9 KiB
Python
from app.settings_cache import SettingsCache
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from app.conversation import get_or_create_user, get_open_conversation, create_conversation, add_message, get_template_rendered
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from app.fsm import BotState, FSM
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from app.keyboards.inline import build_main_menu_buttons
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async def handle_photo_report(bot, user_data: dict, db, max_api):
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max_user_id = user_data["user_id"]
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text = user_data.get("text", "").strip()
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if FSM.get_state(max_user_id) != BotState.FEATURE_PHOTO_REPORT:
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FSM.set_state(max_user_id, BotState.FEATURE_PHOTO_REPORT)
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await max_api.send_message(max_user_id,
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"📸 **Фото-отчёт**\n\n"
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"Отправьте фото проблемы и опишите, что произошло.\n"
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"Вы можете прикрепить документ (PDF, DOCX, XLSX, TXT)."
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)
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return
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user = await get_or_create_user(db, max_user_id)
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conv = await get_open_conversation(db, user.id)
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if not conv:
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conv = await create_conversation(db, user.id)
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has_attachment = user_data.get("has_attachment", False)
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attachment_type = user_data.get("attachment_type", "")
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attachment_path = user_data.get("attachment_path", "")
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conv.inquiry_text = text or "Фото-отчёт"
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conv.has_attachment = has_attachment
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conv.attachment_type = attachment_type
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conv.attachment_path = attachment_path
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conv.priority = "high"
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await db.flush()
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await add_message(db, conv.id, "in", text, has_attachment, attachment_type, attachment_path)
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ooh = not SettingsCache.is_work_hours()
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if ooh:
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start = SettingsCache.get_int("work_hours_start", 9)
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end = SettingsCache.get_int("work_hours_end", 18)
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ooh_text = await get_template_rendered(db, "out_of_hours",
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work_hours_start=start, work_hours_end=end)
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await max_api.send_message(max_user_id, ooh_text)
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text = await get_template_rendered(db, "confirmation_ooh" if ooh else "confirmation",
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first_name=user.first_name, conv_id=conv.id)
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await max_api.send_message(max_user_id, text, format="markdown")
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from app.integrations import _1c_unf as ic_integration
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await ic_integration.send_to_1c(db, conv)
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from app.models.models import Incident
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incident = Incident(
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object_id=0,
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reported_by=None,
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title=f"Фото-отчёт от {user.first_name or 'клиента'}",
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description=text or "Фото-отчёт через бота",
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severity="P3",
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status="open",
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)
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db.add(incident)
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await db.flush()
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conv.attachment_path = f"incident_{incident.id}"
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FSM.transition(max_user_id, "done")
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buttons = build_main_menu_buttons()
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menu_text = await get_template_rendered(db, "main_menu")
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await max_api.send_message_with_keyboard(max_user_id, menu_text, buttons)
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