from app.settings_cache import SettingsCache
from app.conversation import get_or_create_user, get_open_conversation, create_conversation, add_message, get_template_rendered
from app.fsm import BotState, FSM
from app.keyboards.inline import build_main_menu_buttons


async def handle_photo_report(bot, user_data: dict, db, max_api):
    max_user_id = user_data["user_id"]
    text = user_data.get("text", "").strip()

    if FSM.get_state(max_user_id) != BotState.FEATURE_PHOTO_REPORT:
        FSM.set_state(max_user_id, BotState.FEATURE_PHOTO_REPORT)
        await max_api.send_message(max_user_id,
            "📸 **Фото-отчёт**\n\n"
            "Отправьте фото проблемы и опишите, что произошло.\n"
            "Вы можете прикрепить документ (PDF, DOCX, XLSX, TXT)."
        )
        return

    user = await get_or_create_user(db, max_user_id)
    conv = await get_open_conversation(db, user.id)
    if not conv:
        conv = await create_conversation(db, user.id)

    has_attachment = user_data.get("has_attachment", False)
    attachment_type = user_data.get("attachment_type", "")
    attachment_path = user_data.get("attachment_path", "")

    conv.inquiry_text = text or "Фото-отчёт"
    conv.has_attachment = has_attachment
    conv.attachment_type = attachment_type
    conv.attachment_path = attachment_path
    conv.priority = "high"
    await db.flush()

    await add_message(db, conv.id, "in", text, has_attachment, attachment_type, attachment_path)

    ooh = not SettingsCache.is_work_hours()
    if ooh:
        start = SettingsCache.get_int("work_hours_start", 9)
        end = SettingsCache.get_int("work_hours_end", 18)
        ooh_text = await get_template_rendered(db, "out_of_hours",
                                                work_hours_start=start, work_hours_end=end)
        await max_api.send_message(max_user_id, ooh_text)

    text = await get_template_rendered(db, "confirmation_ooh" if ooh else "confirmation",
                                       first_name=user.first_name, conv_id=conv.id)
    await max_api.send_message(max_user_id, text, format="markdown")

    from app.integrations import _1c_unf as ic_integration
    await ic_integration.send_to_1c(db, conv)

    from app.models.models import Incident
    incident = Incident(
        object_id=0,
        reported_by=None,
        title=f"Фото-отчёт от {user.first_name or 'клиента'}",
        description=text or "Фото-отчёт через бота",
        severity="P3",
        status="open",
    )
    db.add(incident)
    await db.flush()
    conv.attachment_path = f"incident_{incident.id}"

    FSM.transition(max_user_id, "done")
    buttons = build_main_menu_buttons()
    menu_text = await get_template_rendered(db, "main_menu")
    await max_api.send_message_with_keyboard(max_user_id, menu_text, buttons)