111 lines
4.5 KiB
Python
111 lines
4.5 KiB
Python
import datetime
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import logging
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from sqlalchemy import select
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from app.database import async_session
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from app.models import BotUser, BotConversation, BotMessage
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from app.max_api import max_api
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from app.config_reader import config_reader
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from app.keyboards import contact_keyboard, consent_keyboard, return_to_consent_keyboard
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logger = logging.getLogger(__name__)
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async def handle_consent_callback(user_id: int, conv_id: int, callback_id: str) -> None:
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if callback_id == "consent_yes":
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await handle_consent_yes(user_id, conv_id)
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elif callback_id == "consent_no":
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await handle_consent_no(user_id, conv_id)
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async def handle_consent_response(user_id: int, conv_id: int, text: str) -> None:
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text_lower = text.strip().lower()
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consent_words = ["да", "даю", "согласен", "согласна", "yes", "ok", "хорошо", "даю согласие"]
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refuse_words = ["нет", "не даю", "отказ", "no", "не согласен", "не согласна"]
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if any(w in text_lower for w in consent_words):
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await handle_consent_yes(user_id, conv_id)
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elif any(w in text_lower for w in refuse_words):
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await handle_consent_no(user_id, conv_id)
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else:
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await max_api.send_message(
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user_id,
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"Пожалуйста, дайте чёткий ответ — даёте ли вы согласие на обработку "
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"персональных данных? Это необходимо для обработки вашего запроса.",
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attachments=consent_keyboard(),
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)
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async def handle_consent_yes(user_id: int, conv_id: int) -> None:
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async with async_session() as db:
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result = await db.execute(select(BotUser).where(BotUser.id == user_id))
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user = result.scalar_one_or_none()
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if user:
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user.consent_given = True
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user.consent_date = datetime.datetime.utcnow()
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result = await db.execute(
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select(BotConversation).where(BotConversation.id == conv_id)
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)
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conv = result.scalar_one_or_none()
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if conv:
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conv.state = "awaiting_contact"
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await db.commit()
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try:
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await max_api.send_message(
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user_id,
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"Спасибо! Поделитесь, пожалуйста, вашим контактом, чтобы мы могли "
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"связаться с вами.\n\n"
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"Нажмите кнопку «Поделиться контактом» или введите номер телефона / email вручную.",
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attachments=contact_keyboard(),
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)
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except Exception as e:
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logger.error(f"Failed to send consent_yes message: {e}")
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async def handle_consent_no(user_id: int, conv_id: int) -> None:
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async with async_session() as db:
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result = await db.execute(
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select(BotConversation).where(BotConversation.id == conv_id)
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)
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conv = result.scalar_one_or_none()
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if conv:
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conv.state = "consent_refused"
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await db.commit()
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phones = config_reader.get_phones()
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email = config_reader.get_site_mail()
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phone_text = "\n".join(
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f"📞 {phone} — [позвонить](tel:{link})"
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for phone, link in phones
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)
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try:
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await max_api.send_message(
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user_id,
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f"Без вашего согласия мы не можем обработать обращение.\n\n"
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f"Вы можете позвонить нам:\n{phone_text}\n\n"
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f"📧 [Написать на почту](mailto:{email})\n\n"
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f"Если передумаете и захотите дать согласие — просто напишите об этом.",
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)
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except Exception as e:
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logger.error(f"Failed to send consent_no message: {e}")
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async def handle_refused_again(user_id: int, conv_id: int, text: str) -> None:
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text_lower = text.strip().lower()
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consent_words = ["да", "даю", "согласен", "согласна", "yes", "ok", "хорошо", "даю согласие", "передумал", "согласен дать"]
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if any(w in text_lower for w in consent_words):
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await handle_consent_yes(user_id, conv_id)
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else:
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async with async_session() as db:
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conv = await db.get(BotConversation, conv_id)
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if conv:
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conv.state = "completed"
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await db.commit()
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from app.handlers.greeting import analyze_and_respond
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await analyze_and_respond(user_id, conv_id, text)
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