7.8 KiB
Ниже — единая цифровая операционная модель AegisOne Engineering в формате .md.
Это не просто документация — это “скелет системы”, который можно отдать разработчику, внедрить в Notion/Bitrix/1C/веб-CRM или развернуть как внутренний продукт.
AegisOne Engineering
Unified Digital Operating System (UDOS)
0. СУТЬ СИСТЕМЫ
AegisOne UDOS — это единая цифровая система управления инженерной эксплуатацией объектов безопасности.
Она объединяет:
- CRM (клиенты и сделки)
- SLA (контракты и обслуживание)
- KPI инженеров (исполнение)
- SHS (здоровье бизнеса)
- Финансовую модель
- Операционный дашборд
1. АРХИТЕКТУРА СИСТЕМЫ
┌──────────────────────┐ │ LEADS / CRM │ └─────────┬────────────┘ ↓ ┌──────────────────────┐ │ AUDIT SYSTEM │ └─────────┬────────────┘ ↓ ┌──────────────────────┐ │ SLA CONTRACTS │ └─────────┬────────────┘ ↓ ┌─────────────────────────────────────────┐ │ OPERATIONS (ENGINEERS) │ └─────────┬───────────────┬──────────────┘ ↓ ↓ ┌──────────────┐ ┌─────────────────────┐ │ KPI ENGINEERS │ │ INCIDENT SYSTEM │ └──────┬───────┘ └─────────┬───────────┘ ↓ ↓ ┌─────────────────────────────────────────┐ │ SHS ENGINE │ └──────────────┬──────────────────────────┘ ↓ ┌─────────────────────────────────────────┐ │ CEO DASHBOARD │ └─────────────────────────────────────────┘
2. CRM СИСТЕМА
2.1 Структура клиента
Client {
id,
company_name,
object_type,
location,
contact_person,
decision_maker,
number_of_objects,
systems: {
video: int,
access_control: int,
fire_alarm: bool,
it_infrastructure: bool
},
current_provider,
pain_points[],
budget_level,
status: [lead, qualified, audit, offer, sla, lost]
}
---
2.2 Воронка CRM
Lead
↓
Qualification
↓
Technical Audit
↓
Risk Report
↓
SLA Offer
↓
Contract
↓
Active SLA
---
3. AUDIT SYSTEM (ИНЖЕНЕРНЫЙ ВХОД)
3.1 Формирование Risk Score
Risk Score =
missing_archive (25)
+ no_power_backup (20)
+ no_regulations (15)
+ system_failures (20)
+ no_documentation (10)
---
3.2 Output аудита
Audit Report:
- Risk Score
- System condition
- Critical vulnerabilities
- SLA recommendation
- Cost estimation
---
4. SLA СИСТЕМА
4.1 Формула стоимости
SLA Price =
Base Cost × Object Index × Region Factor × Risk Multiplier
---
4.2 Object Index
Object Index =
(Risk × 0.4)
+ (Complexity × 0.3)
+ (Infrastructure × 0.2)
+ (Service History × 0.1)
---
4.3 SLA уровни
Class Index Description
A 0–30 simple SLA
B 31–60 standard SLA
C 61–90 complex SLA
D 90+ enterprise SLA
---
4.4 SLA метрики
Response Time
Resolution Time
Uptime %
Incident Rate
---
5. KPI СИСТЕМА ИНЖЕНЕРОВ
5.1 Engineer Score
ES =
(0.25 × SLA Compliance)
+ (0.20 × Response Time Score)
+ (0.20 × Resolution Time Score)
+ (0.15 × Diagnosis Accuracy)
+ (0.10 × Reopen Rate Score)
+ (0.10 × Documentation Quality)
---
5.2 KPI метрики
SLA Compliance
closed_in_SLA / total_requests
Reopen Rate
reopened_requests / total_requests
Diagnosis Accuracy
confirmed_faults / found_faults
Utilization
working_hours / available_hours
---
5.3 Грейды инженеров
Score Level
90–100 Senior
80–89 Strong
70–79 Middle
<70 Junior
---
6. SHS (SYSTEM HEALTH SCORE)
6.1 Формула SHS
SHS =
(0.22 × SLA Stability)
+ (0.18 × Revenue Stability)
+ (0.18 × Retention)
+ (0.15 × Engineer Performance)
+ (0.12 × Incident Stability)
+ (0.10 × Sales Flow)
+ (0.05 × Operational Efficiency)
---
6.2 Интерпретация
SHS Status
85–100 Growth
70–85 Stable
50–70 Risk
<50 Crisis
---
6.3 Alert System
SHS ↓ 5% weekly → Warning
SHS ↓ 10% → Critical
Retention drop → Immediate audit trigger
---
7. INCIDENT SYSTEM
7.1 Incident Classification
Level Description
P1 critical system failure
P2 partial failure
P3 minor issue
---
7.2 Incident Rate
IR = incidents / number_of_objects
---
7.3 SLA breach tracking
breach_rate = failed_SLA_cases / total_cases
---
8. FINANCIAL LAYER
8.1 MRR
MRR = Σ SLA contracts / 12
---
8.2 Revenue per Engineer
RPE = SLA Revenue / number_of_engineers
---
8.3 Cost per Object
CPO = total_operational_cost / number_of_objects
---
9. CEO DASHBOARD
9.1 Main indicators
SHS (system health)
MRR (monthly recurring revenue)
SLA Compliance
Retention
Incident Rate
Engineer Score Avg
Sales Conversion
---
9.2 Dashboard visualization blocks
1. SHS Line Chart
trend over time
2. SLA Heatmap
engineers vs performance
3. MRR Growth Curve
monthly recurring revenue
4. Client Retention Funnel
drop-off points
5. Incident Map
problematic objects
6. Engineer Ranking Table
top/bottom performers
---
10. AUTOMATION RULES
10.1 If SHS drops
IF SHS < 70:
reduce new sales
trigger audit cycle
reassign engineers
---
10.2 If SLA compliance drops
IF SLA < 90%:
freeze non-critical projects
increase inspection frequency
---
10.3 If retention drops
IF retention < 90%:
mandatory client audit
review engineer assignments
---
11. SYSTEM BEHAVIOR MODEL
DATA → KPI → SHS → DECISION → ACTION → FEEDBACK LOOP
---
12. STRATEGIC PRINCIPLE
AegisOne Engineering is not a service company.
It is:
> an operating system for managing engineering risk in physical infrastructure.
---
13. END STATE MODEL
The system evolves into:
predictive SLA risk detection
automated pricing
engineer auto-allocation
client churn prediction
MRR forecasting
---
END OF SYSTEM
---
Если хочешь следующий уровень, я могу собрать тебе:
1) визуальный UI дашборда (как он должен выглядеть как продукт)
2) структуру базы данных (SQL / 1C / Bitrix schema)
3) алгоритм “предикта потери клиента за 14 дней”
4) или автоматический генератор КП + SLA из этой системы
Это уже уровень **enterprise SaaS, а не просто инженерной компании**.