site_aegisone/py_service/app/templates/pages/bot_tickets.html

{% extends "page.html" %}
{% block page_content %}
<style>
.tickets-table { width:100%; border-collapse:collapse; }
.tickets-table th, .tickets-table td { padding:10px 14px; text-align:left; border-bottom:1px solid var(--border); font-size:13px; }
.tickets-table th { font-weight:600; color:var(--text-muted); background:var(--light-bg); }
.tickets-table td { vertical-align:middle; }
.status-badge { display:inline-block; padding:3px 10px; border-radius:12px; font-size:12px; font-weight:600; }
.status-nova { background:#cce5ff; color:#004085; }
.status-v-rabote { background:#fff3cd; color:#856404; }
.status-zakryta { background:#d4edda; color:#155724; }
.status-select { padding:4px 8px; border-radius:6px; border:1px solid var(--border); font-size:12px; }
.ticket-detail-card { background:var(--bg-card); border:1px solid var(--border); border-radius:12px; padding:20px; margin-top:16px; display:none; }
.ticket-detail-card.open { display:block; }
.ticket-detail-card h3 { margin-bottom:12px; }
.ticket-detail-card .field { margin-bottom:8px; }
.ticket-detail-card .field label { font-weight:600; font-size:12px; color:var(--text-muted); display:block; }
.ticket-detail-card .field .value { font-size:14px; }
.filter-bar { display:flex; gap:12px; margin-bottom:16px; align-items:center; flex-wrap:wrap; }
.filter-bar select, .filter-bar input { padding:8px 12px; border:1px solid var(--border); border-radius:6px; font-size:13px; }
</style>

<div class="card">
    <div class="card-header" style="display:flex;justify-content:space-between;align-items:center;">
        <h2>Заявки от чат-бота</h2>
        <span id="ticket-count" style="font-size:13px;color:var(--text-muted);">0 заявок</span>
    </div>

    <div class="filter-bar">
        <select id="status-filter" onchange="filterTickets()">
            <option value="">Все статусы</option>
            <option value="Новая">Новая</option>
            <option value="В работе">В работе</option>
            <option value="Закрыта">Закрыта</option>
        </select>
        <input type="text" id="ticket-search" placeholder="Поиск..." oninput="filterTickets()">
        <button class="btn btn-sm" onclick="loadTickets()">Обновить</button>
    </div>

    <table class="tickets-table">
        <thead>
            <tr>
                <th>ID</th>
                <th>Заголовок</th>
                <th>Приоритет</th>
                <th>Статус</th>
                <th>Дата</th>
                <th>Действия</th>
            </tr>
        </thead>
        <tbody id="tickets-body">
            <tr><td colspan="6" style="text-align:center;padding:30px;color:var(--text-muted);">Загрузка...</td></tr>
        </tbody>
    </table>
</div>

<div class="ticket-detail-card" id="ticket-detail">
    <h3 id="ticket-detail-title">Заявка #</h3>
    <div class="field"><label>Описание</label><div class="value" id="ticket-detail-desc"></div></div>
    <div class="field"><label>Приоритет</label><div class="value" id="ticket-detail-priority"></div></div>
    <div class="field"><label>Статус</label>
        <select id="ticket-detail-status" onchange="updateTicketStatus()">
            <option value="Новая">Новая</option>
            <option value="В работе">В работе</option>
            <option value="Закрыта">Закрыта</option>
        </select>
    </div>
    <div class="field"><label>Дата</label><div class="value" id="ticket-detail-date"></div></div>
    <button class="btn" onclick="closeDetail()">Закрыть</button>
</div>

<script>
var allTickets = [];
var currentTicketId = null;

function loadTickets(){
    var tbody = document.getElementById('tickets-body');
    tbody.innerHTML = '<tr><td colspan="6" style="text-align:center;padding:30px;color:var(--text-muted);">Загрузка...</td></tr>';
    fetch('/api/bot/tickets').then(function(r){ return r.json() }).then(function(data){
        allTickets = data;
        document.getElementById('ticket-count').textContent = data.length + ' заявок';
        renderTickets(data);
    });
}

function renderTickets(tickets){
    var tbody = document.getElementById('tickets-body');
    if(!tickets.length){
        tbody.innerHTML = '<tr><td colspan="6" style="text-align:center;padding:30px;color:var(--text-muted);">Нет заявок</td></tr>';
        return;
    }
    var html = '';
    tickets.forEach(function(t){
        var statusClass = 'status-nova';
        if(t.status === 'В работе') statusClass = 'status-v-rabote';
        else if(t.status === 'Закрыта') statusClass = 'status-zakryta';
        var dateStr = t.created_at ? new Date(t.created_at).toLocaleString() : '';
        html += '<tr>' +
            '<td>' + t.id + '</td>' +
            '<td><a href="javascript:void(0)" onclick="showDetail(' + t.id + ')">' + escapeHtml(t.title) + '</a></td>' +
            '<td>' + t.priority + '</td>' +
            '<td><span class="status-badge ' + statusClass + '">' + t.status + '</span></td>' +
            '<td style="font-size:12px;color:var(--text-muted);">' + dateStr + '</td>' +
            '<td>' +
            '  <select class="status-select" onchange="changeStatus(' + t.id + ', this.value)">' +
            '    <option value="">Сменить статус</option>' +
            '    <option value="Новая">Новая</option>' +
            '    <option value="В работе">В работе</option>' +
            '    <option value="Закрыта">Закрыта</option>' +
            '  </select>' +
            '</td>' +
            '</tr>';
    });
    tbody.innerHTML = html;
}

function filterTickets(){
    var statusFilter = document.getElementById('status-filter').value;
    var search = document.getElementById('ticket-search').value.toLowerCase();
    var filtered = allTickets.filter(function(t){
        if(statusFilter && t.status !== statusFilter) return false;
        if(search && !t.title.toLowerCase().includes(search) && !(t.description || '').toLowerCase().includes(search)) return false;
        return true;
    });
    renderTickets(filtered);
}

function showDetail(id){
    currentTicketId = id;
    var ticket = allTickets.find(function(t){ return t.id === id; });
    if(!ticket) return;
    document.getElementById('ticket-detail-title').textContent = 'Заявка #' + ticket.id;
    document.getElementById('ticket-detail-desc').textContent = ticket.description || '—';
    document.getElementById('ticket-detail-priority').textContent = ticket.priority;
    document.getElementById('ticket-detail-status').value = ticket.status;
    document.getElementById('ticket-detail-date').textContent = ticket.created_at ? new Date(ticket.created_at).toLocaleString() : '—';
    document.getElementById('ticket-detail').classList.add('open');
}

function closeDetail(){
    document.getElementById('ticket-detail').classList.remove('open');
    currentTicketId = null;
}

function changeStatus(id, status){
    if(!status) return;
    updateTicketStatusApi(id, status);
}

function updateTicketStatus(){
    if(currentTicketId){
        var status = document.getElementById('ticket-detail-status').value;
        updateTicketStatusApi(currentTicketId, status);
    }
}

function updateTicketStatusApi(id, status){
    fetch('/api/bot/tickets/' + id, {
        method: 'PATCH',
        headers: {'Content-Type': 'application/json'},
        body: JSON.stringify({status: status})
    }).then(function(r){ return r.json() }).then(function(d){
        if(d.ok){
            loadTickets();
            if(currentTicketId === id) showDetail(id);
        } else {
            showNotification('Ошибка: ' + (d.error || 'неизвестная'), 'error');
        }
    });
}

function escapeHtml(s){
    if(!s) return '';
    return s.replace(/&/g,'&amp;').replace(/</g,'&lt;').replace(/>/g,'&gt;');
}

loadTickets();
</script>
{% endblock %}