85 lines
2.7 KiB
Python
85 lines
2.7 KiB
Python
import subprocess
|
|
import os
|
|
import logging
|
|
from typing import Optional
|
|
from app.config import settings
|
|
from app.config_reader import config_reader
|
|
|
|
logger = logging.getLogger(__name__)
|
|
|
|
|
|
class EmailSender:
|
|
def __init__(self):
|
|
self.sendmail_path = settings.php_sendmail_path
|
|
|
|
def send(
|
|
self,
|
|
to: str,
|
|
subject: str,
|
|
body: str,
|
|
from_addr: Optional[str] = None,
|
|
) -> bool:
|
|
if from_addr is None:
|
|
from_addr = config_reader.get_mail_from()
|
|
|
|
message = self._build_message(to, subject, body, from_addr)
|
|
|
|
try:
|
|
if os.name == "nt":
|
|
return self._send_debug(to, subject, body, from_addr)
|
|
proc = subprocess.run(
|
|
[self.sendmail_path, "-t", "-i"],
|
|
input=message,
|
|
capture_output=True,
|
|
text=True,
|
|
timeout=30,
|
|
)
|
|
return proc.returncode == 0
|
|
except Exception as e:
|
|
logger.error(f"Email send failed: {e}, falling back to debug log")
|
|
return self._send_debug(to, subject, body, from_addr)
|
|
|
|
def _send_debug(self, to: str, subject: str, body: str, from_addr: str) -> bool:
|
|
log_dir = os.path.join(os.path.dirname(__file__), "..", "logs")
|
|
os.makedirs(log_dir, exist_ok=True)
|
|
log_path = os.path.join(log_dir, "emails.log")
|
|
with open(log_path, "a", encoding="utf-8") as f:
|
|
f.write(f"=== EMAIL ===\nFrom: {from_addr}\nTo: {to}\nSubject: {subject}\n\n{body}\n\n")
|
|
return True
|
|
|
|
def _build_message(self, to: str, subject: str, body: str, from_addr: str) -> str:
|
|
lines = [
|
|
f"From: {from_addr}",
|
|
f"To: {to}",
|
|
f"Subject: {subject}",
|
|
"MIME-Version: 1.0",
|
|
"Content-Type: text/plain; charset=UTF-8",
|
|
"Content-Transfer-Encoding: 8bit",
|
|
"",
|
|
body,
|
|
]
|
|
return "\r\n".join(lines)
|
|
|
|
def send_ticket_escalation(
|
|
self,
|
|
to: str,
|
|
subject: str,
|
|
user_info: str,
|
|
contact: str,
|
|
inquiry: str,
|
|
history: str,
|
|
) -> bool:
|
|
body = (
|
|
f"Поступило новое обращение через Виртуального помощника AegisOne Engineering\n\n"
|
|
f"--- Данные клиента ---\n{user_info}\n"
|
|
f"--- Контактные данные ---\n{contact}\n"
|
|
f"--- Суть обращения ---\n{inquiry}\n"
|
|
f"--- История переписки ---\n{history}\n"
|
|
f"---\n"
|
|
f"Дата и время: {__import__('datetime').datetime.now().strftime('%d.%m.%Y %H:%M')}"
|
|
)
|
|
return self.send(to, subject, body)
|
|
|
|
|
|
email_sender = EmailSender()
|