174 lines
7.3 KiB
Python
174 lines
7.3 KiB
Python
from __future__ import annotations
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import datetime
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from sqlalchemy import Column, Integer, BigInteger, String, Text, Boolean, DateTime, ForeignKey, ARRAY
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from sqlalchemy.orm import DeclarativeBase, relationship
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class Base(DeclarativeBase):
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pass
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class BotSetting(Base):
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__tablename__ = "bot_settings"
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id = Column(Integer, primary_key=True, autoincrement=True)
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key = Column(String(255), unique=True, nullable=False)
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value = Column(Text, nullable=True)
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created_at = Column(DateTime, default=datetime.datetime.utcnow)
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updated_at = Column(DateTime, default=datetime.datetime.utcnow, onupdate=datetime.datetime.utcnow)
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class BotFeature(Base):
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__tablename__ = "bot_features"
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id = Column(Integer, primary_key=True, autoincrement=True)
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key = Column(String(255), unique=True, nullable=False)
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name = Column(String(255), nullable=False)
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description = Column(Text, nullable=True)
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is_enabled = Column(Boolean, default=False)
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created_at = Column(DateTime, default=datetime.datetime.utcnow)
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class BotCategory(Base):
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__tablename__ = "bot_categories"
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id = Column(Integer, primary_key=True, autoincrement=True)
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name = Column(String(255), nullable=False)
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description = Column(Text, nullable=True)
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sort_order = Column(Integer, default=0)
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created_at = Column(DateTime, default=datetime.datetime.utcnow)
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class BotKnowledgeBase(Base):
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__tablename__ = "bot_knowledge_base"
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id = Column(Integer, primary_key=True, autoincrement=True)
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category_id = Column(Integer, ForeignKey("bot_categories.id"), nullable=True)
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question = Column(Text, nullable=False)
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answer = Column(Text, nullable=True)
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keywords = Column(ARRAY(String), nullable=True)
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is_active = Column(Boolean, default=True)
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source_url = Column(String(500), nullable=True)
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sort_order = Column(Integer, default=0)
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created_at = Column(DateTime, default=datetime.datetime.utcnow)
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updated_at = Column(DateTime, default=datetime.datetime.utcnow, onupdate=datetime.datetime.utcnow)
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category = relationship("BotCategory", lazy="joined")
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class BotUser(Base):
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__tablename__ = "bot_users"
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id = Column(BigInteger, primary_key=True)
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first_name = Column(String(255), nullable=True)
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last_name = Column(String(255), nullable=True)
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patronymic = Column(String(255), nullable=True)
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username = Column(String(255), nullable=True)
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phone = Column(String(50), nullable=True)
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email = Column(String(255), nullable=True)
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organization = Column(String(255), nullable=True)
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address = Column(Text, nullable=True)
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vcf_raw = Column(Text, nullable=True)
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contact_hash = Column(String(255), nullable=True)
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phone_verified = Column(Boolean, default=False)
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email_verified = Column(Boolean, default=False)
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consent_given = Column(Boolean, default=False)
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consent_date = Column(DateTime, nullable=True)
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consent_revoked_date = Column(DateTime, nullable=True)
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last_interaction = Column(DateTime, nullable=True)
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total_conversations = Column(Integer, default=0)
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total_tickets = Column(Integer, default=0)
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created_at = Column(DateTime, default=datetime.datetime.utcnow)
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updated_at = Column(DateTime, default=datetime.datetime.utcnow, onupdate=datetime.datetime.utcnow)
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class BotConversation(Base):
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__tablename__ = "bot_conversations"
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id = Column(BigInteger, primary_key=True, autoincrement=True)
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user_id = Column(BigInteger, ForeignKey("bot_users.id"), nullable=False)
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state = Column(String(50), default="greeting")
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intent = Column(String(50), nullable=True)
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inquiry_text = Column(Text, nullable=True)
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created_at = Column(DateTime, default=datetime.datetime.utcnow)
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updated_at = Column(DateTime, default=datetime.datetime.utcnow, onupdate=datetime.datetime.utcnow)
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user = relationship("BotUser", lazy="joined")
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class BotMessage(Base):
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__tablename__ = "bot_messages"
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id = Column(BigInteger, primary_key=True, autoincrement=True)
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conversation_id = Column(BigInteger, ForeignKey("bot_conversations.id", ondelete="CASCADE"), nullable=False)
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direction = Column(String(10), nullable=False)
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text = Column(Text, nullable=True)
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attachment_json = Column(Text, nullable=True)
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created_at = Column(DateTime, default=datetime.datetime.utcnow)
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conversation = relationship("BotConversation", lazy="joined")
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class BotTicket(Base):
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__tablename__ = "bot_tickets"
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id = Column(BigInteger, primary_key=True, autoincrement=True)
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user_id = Column(BigInteger, ForeignKey("bot_users.id"), nullable=False)
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title = Column(String(500), nullable=True)
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description = Column(Text, nullable=True)
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priority = Column(String(20), default="normal")
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status = Column(String(20), default="Новая")
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created_by = Column(String(100), default="bot")
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assigned_to = Column(BigInteger, nullable=True)
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contact_name = Column(String(500), nullable=True)
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contact_phone = Column(String(50), nullable=True)
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contact_email = Column(String(255), nullable=True)
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created_at = Column(DateTime, default=datetime.datetime.utcnow)
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updated_at = Column(DateTime, default=datetime.datetime.utcnow, onupdate=datetime.datetime.utcnow)
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user = relationship("BotUser", lazy="joined")
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class BotTicketMessage(Base):
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__tablename__ = "bot_ticket_messages"
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id = Column(BigInteger, primary_key=True, autoincrement=True)
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ticket_id = Column(BigInteger, ForeignKey("bot_tickets.id"), nullable=False)
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direction = Column(String(10), nullable=False)
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text = Column(Text, nullable=True)
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created_at = Column(DateTime, default=datetime.datetime.utcnow)
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ticket = relationship("BotTicket", lazy="joined")
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class BotProcessingLog(Base):
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__tablename__ = "bot_processing_logs"
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id = Column(BigInteger, primary_key=True, autoincrement=True)
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user_id = Column(BigInteger, ForeignKey("bot_users.id"), nullable=False)
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conversation_id = Column(BigInteger, ForeignKey("bot_conversations.id", ondelete="CASCADE"), nullable=True)
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step = Column(String(50), nullable=False)
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status = Column(String(20), default="ok")
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message = Column(Text, nullable=True)
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detail = Column(Text, nullable=True)
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created_at = Column(DateTime, default=datetime.datetime.utcnow)
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user = relationship("BotUser", lazy="joined")
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class BotTicketStatus(Base):
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__tablename__ = "bot_ticket_statuses"
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id = Column(BigInteger, primary_key=True, autoincrement=True)
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ticket_id = Column(BigInteger, ForeignKey("bot_tickets.id"), nullable=False)
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old_status = Column(String(20), nullable=True)
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new_status = Column(String(20), nullable=False)
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changed_by = Column(String(100), nullable=True)
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created_at = Column(DateTime, default=datetime.datetime.utcnow)
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ticket = relationship("BotTicket", lazy="joined")
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class BotUnknownQuestion(Base):
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__tablename__ = "bot_unknown_questions"
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id = Column(Integer, primary_key=True, autoincrement=True)
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question_text = Column(Text, nullable=False)
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normalized_text = Column(Text, nullable=True)
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ask_count = Column(Integer, default=1)
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user_ids = Column(ARRAY(BigInteger), default=[])
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status = Column(String(50), default="new")
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generated_answer = Column(Text, nullable=True)
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generated_keywords = Column(ARRAY(String), nullable=True)
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generated_category_id = Column(Integer, nullable=True)
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created_at = Column(DateTime, default=datetime.datetime.utcnow)
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reviewed_at = Column(DateTime, nullable=True)
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