49 lines
2.0 KiB
Python
49 lines
2.0 KiB
Python
from app.settings_cache import SettingsCache
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from app.conversation import get_or_create_user, get_template_rendered
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from app.fsm import BotState, FSM
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from app.keyboards.inline import build_main_menu_buttons
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async def handle_reminders(bot, user_data: dict, db, max_api):
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max_user_id = user_data["user_id"]
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text = user_data.get("text", "").strip()
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if FSM.get_state(max_user_id) != BotState.FEATURE_REMINDERS:
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FSM.set_state(max_user_id, BotState.FEATURE_REMINDERS)
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user = await get_or_create_user(db, max_user_id)
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phone = user.phone or ""
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from sqlalchemy import select, func
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from app.models.models import BotConversation, BotTicket, Customer
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open_convs = await db.execute(
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select(func.count(BotConversation.id))
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.where(BotConversation.status.in_(["open", "handoff"]))
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)
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total_open = open_convs.scalar() or 0
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open_tickets = await db.execute(
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select(func.count(BotTicket.id))
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.where(BotTicket.status.in_(["open", "in_progress"]))
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)
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total_tickets = open_tickets.scalar() or 0
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my_convs = await db.execute(
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select(func.count(BotConversation.id))
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.where(BotConversation.user_id == user.id, BotConversation.status.in_(["open", "handoff"]))
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)
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my_open = my_convs.scalar() or 0
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text = (
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"🔔 **Напоминания**\n\n"
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f"У вас открыто обращений: {my_open}\n"
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f"Всего в системе: {total_open} обращений, {total_tickets} заявок\n\n"
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"Напоминания о плановом ТО настраиваются в портале."
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)
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await max_api.send_message(max_user_id, text, format="markdown")
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FSM.transition(max_user_id, "done")
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buttons = build_main_menu_buttons()
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menu_text = await get_template_rendered(db, "main_menu")
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await max_api.send_message_with_keyboard(max_user_id, menu_text, buttons)
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return
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