72b6879f4b
- Refactored max_bot from nested packages to flat module structure - Q2: Extended BotUser model (patronymic, email, org, address, vcf_raw, contact_hash, phone_verified, email_verified, last_interaction, total_conversations, total_tickets) - Q2: VCF parser (FN, N, TEL, EMAIL, ORG, ADR), upsert on re-contact, NLP history context (_get_user_history_context -> YandexGPT) - Q1: Broadcast preview modal with 10s confirmation timer - Q3: CSS var(--white)->var(--bg-card), var(--text)->var(--text-primary) - Q4: bot_settings showNotification(), editable max_bot_id - Q5: Webhook secret passthrough via X-Max-Bot-Api-Secret - Masking sensitive keys, dialog_cleared handler, migrate via _add_column_if_not_exists() - Rate limit (asyncio.sleep 0.5 per 10), dead code removed, conv.intent context in contact.py - Portal pages: bot_consent, bot_kb (edit), bot_settings, bot_test, bot_tickets, portal_settings - Tests: 21/21 passing, added test_yandex_gpt.py, test_email_sender.py - Deploy: deploy_full.sh, schema.sql, seed_knowledge_base.sql
205 lines
9.5 KiB
PHP
205 lines
9.5 KiB
PHP
<?php
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require_once __DIR__ . '/../../inc/auth.php';
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require_once __DIR__ . '/../../inc/functions.php';
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$session = auth_require('owner');
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$pdo = getDB();
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// SHS history (last 12 records)
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$shsHistory = $pdo->query("SELECT * FROM shs_records ORDER BY id DESC LIMIT 12")->fetchAll();
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// Current SHS
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$shs = $pdo->query("SELECT * FROM shs_records ORDER BY id DESC LIMIT 1")->fetch();
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// MRR
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$stmt = $pdo->query("SELECT SUM(sla_price_monthly) as mrr FROM sla_contracts WHERE status='active'");
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$mrrData = $stmt->fetch();
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$mrr = (float)($mrrData['mrr'] ?? 0);
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// Active SLA contracts
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$stmt = $pdo->query("SELECT COUNT(*) FROM sla_contracts WHERE status='active'");
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$activeSla = $stmt->fetchColumn();
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// Total objects
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$stmt = $pdo->query("SELECT COUNT(*) FROM objects WHERE status='active'");
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$totalObjects = $stmt->fetchColumn();
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// Engineer count
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$stmt = $pdo->query("SELECT COUNT(*) FROM users WHERE role IN ('engineer','technician') AND is_active");
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$engineerCount = $stmt->fetchColumn();
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// SLA compliance
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$stmt = $pdo->query("SELECT COUNT(*) as total, SUM(CASE WHEN sla_compliant=TRUE THEN 1 ELSE 0 END) as compliant FROM tasks WHERE closed_at IS NOT NULL");
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$slaData = $stmt->fetch();
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$slaCompliance = $slaData['total'] > 0 ? round(($slaData['compliant'] / $slaData['total']) * 100, 1) : 0;
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// Incident rate
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$stmt = $pdo->query("SELECT COUNT(*) FROM incidents WHERE created_at > NOW() - INTERVAL '30 days'");
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$incident30 = $stmt->fetchColumn();
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$incidentRate = $totalObjects > 0 ? round($incident30 / $totalObjects, 2) : 0;
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// Retention (active sla / total ever)
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$stmt = $pdo->query("SELECT COUNT(DISTINCT object_id) FROM sla_contracts WHERE status IN ('active','expired','cancelled')");
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$totalEver = $stmt->fetchColumn();
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$retention = $totalEver > 0 ? round(($activeSla / $totalEver) * 100, 1) : 0;
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// Engineer KPI last period
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$kpiLatest = $pdo->query("SELECT ek.*, u.full_name FROM engineer_kpi ek JOIN users u ON u.id=ek.engineer_id ORDER BY ek.period_end DESC LIMIT 10")->fetchAll();
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// Avg engineer score
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$stmt = $pdo->query("SELECT AVG(engineer_score) FROM engineer_kpi WHERE period_end > NOW() - INTERVAL '30 days'");
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$avgEngineerScore = round((float)$stmt->fetchColumn(), 1);
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// Revenue per engineer
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$rpe = $engineerCount > 0 ? round($mrr / $engineerCount, 2) : 0;
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require __DIR__ . '/../../inc/header.php';
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?>
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<div class="main-header">
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<div>
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<h1>CEO Дашборд</h1>
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<div class="breadcrumb"><a href="/service/dashboard.php">Главная</a> / CEO дашборд</div>
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</div>
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<span style="font-size:12px;color:var(--text-muted);">Обновлено: <?= date('d.m.Y H:i') ?></span>
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</div>
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<?php if ($shs && $shs['shs_score'] < 70): ?>
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<div class="shs-alert critical">⚠ SHS <?= $shs['shs_score'] ?> — <?= $shs['shs_status'] ?>. Рекомендуется: снизить продажи, запустить аудит, пересмотреть назначения.</div>
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<?php elseif ($shs && $shs['shs_score'] < 85): ?>
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<div class="shs-alert warning">⚠ SHS <?= $shs['shs_score'] ?> — <?= $shs['shs_status'] ?>. Требуется внимание.</div>
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<?php endif; ?>
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<?php if ($slaCompliance < 90): ?>
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<div class="shs-alert warning">⚠ SLA Compliance <?= $slaCompliance ?>% — ниже 90%. Рекомендуется заморозить неприоритетные проекты, увеличить частоту проверок.</div>
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<?php endif; ?>
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<?php if ($retention < 90): ?>
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<div class="shs-alert critical">⚠ Удержание клиентов <?= $retention ?>% — ниже 90%. Обязательный аудит клиентов, пересмотр назначений инженеров.</div>
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<?php endif; ?>
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<div class="card-grid">
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<div class="card">
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<div class="card-label">SHS (System Health)</div>
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<div class="card-value <?= $shs ? ($shs['shs_score'] >= 70 ? 'value-green' : 'value-red') : 'value-yellow' ?>"><?= $shs ? $shs['shs_score'] : '—' ?></div>
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<div class="card-label"><?= $shs ? '<span class="badge badge-'.strtolower($shs['shs_status']).'">'.$shs['shs_status'].'</span>' : 'Нет данных' ?></div>
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</div>
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<div class="card">
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<div class="card-label">MRR (месячный доход)</div>
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<div class="card-value value-green"><?= fmt_money($mrr) ?></div>
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<div class="card-label"><?= $activeSla ?> активных контрактов</div>
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</div>
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<div class="card">
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<div class="card-label">SLA Compliance</div>
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<div class="card-value <?= $slaCompliance >= 90 ? 'value-green' : ($slaCompliance >= 70 ? 'value-yellow' : 'value-red') ?>"><?= $slaCompliance ?>%</div>
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</div>
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<div class="card">
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<div class="card-label">Удержание (Retention)</div>
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<div class="card-value <?= $retention >= 90 ? 'value-green' : 'value-red' ?>"><?= $retention ?>%</div>
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</div>
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<div class="card">
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<div class="card-label">Incident Rate (30 дн)</div>
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<div class="card-value <?= $incidentRate < 1 ? 'value-green' : 'value-red' ?>"><?= $incidentRate ?></div>
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</div>
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<div class="card">
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<div class="card-label">Средний Engineer Score</div>
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<div class="card-value <?= $avgEngineerScore >= 80 ? 'value-green' : ($avgEngineerScore >= 70 ? 'value-yellow' : 'value-red') ?>"><?= $avgEngineerScore ?: '—' ?></div>
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</div>
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<div class="card">
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<div class="card-label">Revenue per Engineer</div>
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<div class="card-value value-accent"><?= fmt_money($rpe) ?></div>
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</div>
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<div class="card">
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<div class="card-label">Активных объектов</div>
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<div class="card-value"><?= $totalObjects ?></div>
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<div class="card-label">Инженеров / техников: <?= $engineerCount ?></div>
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</div>
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</div>
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<div class="card">
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<div class="card-header"><h2>SHS Trend</h2></div>
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<?php if (empty($shsHistory)): ?>
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<p style="color:var(--text-muted);">Нет данных SHS. Записи появятся после создания KPI и расчётов.</p>
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<?php else: ?>
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<div style="overflow-x:auto;">
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<table>
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<thead>
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<tr>
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<th>Период</th>
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<th>SLA Stability</th>
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<th>Revenue</th>
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<th>Retention</th>
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<th>Engineer Perf</th>
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<th>Incident Stability</th>
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<th>SHS Score</th>
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<th>Статус</th>
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</tr>
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</thead>
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<tbody>
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<?php foreach ($shsHistory as $s): ?>
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<tr>
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<td><?= $s['period_start'] ?> — <?= $s['period_end'] ?></td>
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<td><?= $s['sla_stability'] ?>%</td>
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<td><?= $s['revenue_stability'] ?>%</td>
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<td><?= $s['retention'] ?>%</td>
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<td><?= $s['engineer_performance'] ?>%</td>
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<td><?= $s['incident_stability'] ?>%</td>
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<td><strong class="<?= $s['shs_score'] >= 70 ? 'value-green' : 'value-red' ?>"><?= $s['shs_score'] ?></strong></td>
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<td><span class="badge badge-<?= strtolower($s['shs_status']) ?>"><?= $s['shs_status'] ?></span></td>
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</tr>
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<?php endforeach; ?>
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</tbody>
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</table>
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</div>
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<?php endif; ?>
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</div>
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<div class="card">
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<div class="card-header"><h2>Engineer KPI (последние)</h2></div>
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<?php if (empty($kpiLatest)): ?>
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<p style="color:var(--text-muted);">Нет KPI записей.</p>
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<?php else: ?>
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<div class="table-wrap">
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<table>
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<thead>
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<tr>
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<th>Инженер</th>
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<th>Период</th>
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<th>SLA Compliance</th>
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<th>Engineer Score</th>
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<th>Грейд</th>
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</tr>
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</thead>
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<tbody>
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<?php foreach ($kpiLatest as $k): ?>
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<tr>
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<td><strong><?= htmlspecialchars($k['full_name']) ?></strong></td>
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<td><?= $k['period_start'] ?> — <?= $k['period_end'] ?></td>
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<td><?= $k['sla_compliance'] ?>%</td>
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<td class="<?= $k['engineer_score'] >= 80 ? 'value-green' : ($k['engineer_score'] >= 70 ? 'value-yellow' : 'value-red') ?>"><strong><?= $k['engineer_score'] ?></strong></td>
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<td><span class="badge badge-<?= $k['grade'] === 'Senior' ? 'critical' : ($k['grade'] === 'Strong' ? 'high' : 'medium') ?>"><?= $k['grade'] ?></span></td>
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</tr>
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<?php endforeach; ?>
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</tbody>
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</table>
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</div>
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<?php endif; ?>
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</div>
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<div class="card">
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<div class="card-header"><h2>Расчёт SHS</h2></div>
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<div style="display:flex;gap:10px;flex-wrap:wrap;">
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<form method="post" action="ceo_calc.php" style="display:inline;">
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<input type="hidden" name="csrf_token" value="<?= auth_csrf_token() ?>">
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<button type="submit" class="btn btn-primary">🔄 Рассчитать SHS</button>
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</form>
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<form method="post" action="kpi_calc.php" style="display:inline;">
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<input type="hidden" name="csrf_token" value="<?= auth_csrf_token() ?>">
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<button type="submit" class="btn btn-secondary">📊 Рассчитать KPI инженеров</button>
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</form>
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<span style="font-size:12px;color:var(--text-muted);align-self:center;">На основе текущих данных системы</span>
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</div>
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</div>
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<?php require __DIR__ . '/../../inc/footer.php'; ?>
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