Ниже — единая цифровая операционная модель AegisOne Engineering в формате .md. Это не просто документация — это “скелет системы”, который можно отдать разработчику, внедрить в Notion/Bitrix/1C/веб-CRM или развернуть как внутренний продукт. --- # AegisOne Engineering ## Unified Digital Operating System (UDOS) --- # 0. СУТЬ СИСТЕМЫ AegisOne UDOS — это единая цифровая система управления инженерной эксплуатацией объектов безопасности. Она объединяет: - CRM (клиенты и сделки) - SLA (контракты и обслуживание) - KPI инженеров (исполнение) - SHS (здоровье бизнеса) - Финансовую модель - Операционный дашборд --- # 1. АРХИТЕКТУРА СИСТЕМЫ ┌──────────────────────┐ │ LEADS / CRM │ └─────────┬────────────┘ ↓ ┌──────────────────────┐ │ AUDIT SYSTEM │ └─────────┬────────────┘ ↓ ┌──────────────────────┐ │ SLA CONTRACTS │ └─────────┬────────────┘ ↓ ┌─────────────────────────────────────────┐ │ OPERATIONS (ENGINEERS) │ └─────────┬───────────────┬──────────────┘ ↓ ↓ ┌──────────────┐ ┌─────────────────────┐ │ KPI ENGINEERS │ │ INCIDENT SYSTEM │ └──────┬───────┘ └─────────┬───────────┘ ↓ ↓ ┌─────────────────────────────────────────┐ │ SHS ENGINE │ └──────────────┬──────────────────────────┘ ↓ ┌─────────────────────────────────────────┐ │ CEO DASHBOARD │ └─────────────────────────────────────────┘ --- # 2. CRM СИСТЕМА ## 2.1 Структура клиента ```json Client { id, company_name, object_type, location, contact_person, decision_maker, number_of_objects, systems: { video: int, access_control: int, fire_alarm: bool, it_infrastructure: bool }, current_provider, pain_points[], budget_level, status: [lead, qualified, audit, offer, sla, lost] } --- 2.2 Воронка CRM Lead ↓ Qualification ↓ Technical Audit ↓ Risk Report ↓ SLA Offer ↓ Contract ↓ Active SLA --- 3. AUDIT SYSTEM (ИНЖЕНЕРНЫЙ ВХОД) 3.1 Формирование Risk Score Risk Score = missing_archive (25) + no_power_backup (20) + no_regulations (15) + system_failures (20) + no_documentation (10) --- 3.2 Output аудита Audit Report: - Risk Score - System condition - Critical vulnerabilities - SLA recommendation - Cost estimation --- 4. SLA СИСТЕМА 4.1 Формула стоимости SLA Price = Base Cost × Object Index × Region Factor × Risk Multiplier --- 4.2 Object Index Object Index = (Risk × 0.4) + (Complexity × 0.3) + (Infrastructure × 0.2) + (Service History × 0.1) --- 4.3 SLA уровни Class Index Description A 0–30 simple SLA B 31–60 standard SLA C 61–90 complex SLA D 90+ enterprise SLA --- 4.4 SLA метрики Response Time Resolution Time Uptime % Incident Rate --- 5. KPI СИСТЕМА ИНЖЕНЕРОВ 5.1 Engineer Score ES = (0.25 × SLA Compliance) + (0.20 × Response Time Score) + (0.20 × Resolution Time Score) + (0.15 × Diagnosis Accuracy) + (0.10 × Reopen Rate Score) + (0.10 × Documentation Quality) --- 5.2 KPI метрики SLA Compliance closed_in_SLA / total_requests Reopen Rate reopened_requests / total_requests Diagnosis Accuracy confirmed_faults / found_faults Utilization working_hours / available_hours --- 5.3 Грейды инженеров Score Level 90–100 Senior 80–89 Strong 70–79 Middle <70 Junior --- 6. SHS (SYSTEM HEALTH SCORE) 6.1 Формула SHS SHS = (0.22 × SLA Stability) + (0.18 × Revenue Stability) + (0.18 × Retention) + (0.15 × Engineer Performance) + (0.12 × Incident Stability) + (0.10 × Sales Flow) + (0.05 × Operational Efficiency) --- 6.2 Интерпретация SHS Status 85–100 Growth 70–85 Stable 50–70 Risk <50 Crisis --- 6.3 Alert System SHS ↓ 5% weekly → Warning SHS ↓ 10% → Critical Retention drop → Immediate audit trigger --- 7. INCIDENT SYSTEM 7.1 Incident Classification Level Description P1 critical system failure P2 partial failure P3 minor issue --- 7.2 Incident Rate IR = incidents / number_of_objects --- 7.3 SLA breach tracking breach_rate = failed_SLA_cases / total_cases --- 8. FINANCIAL LAYER 8.1 MRR MRR = Σ SLA contracts / 12 --- 8.2 Revenue per Engineer RPE = SLA Revenue / number_of_engineers --- 8.3 Cost per Object CPO = total_operational_cost / number_of_objects --- 9. CEO DASHBOARD 9.1 Main indicators SHS (system health) MRR (monthly recurring revenue) SLA Compliance Retention Incident Rate Engineer Score Avg Sales Conversion --- 9.2 Dashboard visualization blocks 1. SHS Line Chart trend over time 2. SLA Heatmap engineers vs performance 3. MRR Growth Curve monthly recurring revenue 4. Client Retention Funnel drop-off points 5. Incident Map problematic objects 6. Engineer Ranking Table top/bottom performers --- 10. AUTOMATION RULES 10.1 If SHS drops IF SHS < 70: reduce new sales trigger audit cycle reassign engineers --- 10.2 If SLA compliance drops IF SLA < 90%: freeze non-critical projects increase inspection frequency --- 10.3 If retention drops IF retention < 90%: mandatory client audit review engineer assignments --- 11. SYSTEM BEHAVIOR MODEL DATA → KPI → SHS → DECISION → ACTION → FEEDBACK LOOP --- 12. STRATEGIC PRINCIPLE AegisOne Engineering is not a service company. It is: > an operating system for managing engineering risk in physical infrastructure. --- 13. END STATE MODEL The system evolves into: predictive SLA risk detection automated pricing engineer auto-allocation client churn prediction MRR forecasting --- END OF SYSTEM --- Если хочешь следующий уровень, я могу собрать тебе: 1) визуальный UI дашборда (как он должен выглядеть как продукт) 2) структуру базы данных (SQL / 1C / Bitrix schema) 3) алгоритм “предикта потери клиента за 14 дней” 4) или автоматический генератор КП + SLA из этой системы Это уже уровень **enterprise SaaS, а не просто инженерной компании**.