import subprocess
import os
from typing import Optional
from app.config import settings
from app.config_reader import config_reader


class EmailSender:
    def __init__(self):
        self.sendmail_path = settings.php_sendmail_path

    def send(
        self,
        to: str,
        subject: str,
        body: str,
        from_addr: Optional[str] = None,
    ) -> bool:
        if from_addr is None:
            from_addr = config_reader.get_mail_from()

        message = self._build_message(to, subject, body, from_addr)

        try:
            if os.name == "nt":
                return self._send_debug(to, subject, body, from_addr)
            proc = subprocess.run(
                [self.sendmail_path, "-t", "-i"],
                input=message,
                capture_output=True,
                text=True,
                timeout=30,
            )
            return proc.returncode == 0
        except Exception:
            return self._send_debug(to, subject, body, from_addr)

    def _send_debug(self, to: str, subject: str, body: str, from_addr: str) -> bool:
        log_dir = os.path.join(os.path.dirname(__file__), "..", "logs")
        os.makedirs(log_dir, exist_ok=True)
        log_path = os.path.join(log_dir, "emails.log")
        with open(log_path, "a", encoding="utf-8") as f:
            f.write(f"=== EMAIL ===\nFrom: {from_addr}\nTo: {to}\nSubject: {subject}\n\n{body}\n\n")
        return True

    def _build_message(self, to: str, subject: str, body: str, from_addr: str) -> str:
        lines = [
            f"From: {from_addr}",
            f"To: {to}",
            f"Subject: {subject}",
            "MIME-Version: 1.0",
            "Content-Type: text/plain; charset=UTF-8",
            "Content-Transfer-Encoding: 8bit",
            "",
            body,
        ]
        return "\r\n".join(lines)

    def send_ticket_escalation(
        self,
        to: str,
        subject: str,
        user_info: str,
        contact: str,
        inquiry: str,
        history: str,
    ) -> bool:
        body = (
            f"Поступило новое обращение через Виртуального помощника AegisOne Engineering\n\n"
            f"--- Данные клиента ---\n{user_info}\n"
            f"--- Контактные данные ---\n{contact}\n"
            f"--- Суть обращения ---\n{inquiry}\n"
            f"--- История переписки ---\n{history}\n"
            f"---\n"
            f"Дата и время: {__import__('datetime').datetime.now().strftime('%d.%m.%Y %H:%M')}"
        )
        return self.send(to, subject, body)


email_sender = EmailSender()