from app.settings_cache import SettingsCache
from app.conversation import get_or_create_user, get_open_conversation, get_template_rendered
from app.fsm import BotState, FSM


async def handle_handoff_request(bot, user_data: dict, db, max_api):
    max_user_id = user_data["user_id"]
    user = await get_or_create_user(db, max_user_id)

    if not SettingsCache.is_work_hours():
        from app.handlers.out_of_hours import handle_out_of_hours
        await handle_out_of_hours(bot, user_data, db, max_api)
        return

    text = await get_template_rendered(db, "handoff")
    await max_api.send_message(max_user_id, text)

    conv = await get_open_conversation(db, user.id)
    if conv:
        conv.status = "handoff"
        conv.priority = "high"
        await db.flush()

        from app.integrations import _1c_unf as ic_integration
        await ic_integration.send_to_1c(db, conv)

    FSM.set_state(max_user_id, BotState.HANDOFF_REQUEST)


async def handle_inquiry_fallback(bot, user_data, db, max_api):
    from app.handlers.inquiry import handle_inquiry
    await handle_inquiry(bot, user_data, db, max_api)