from app.settings_cache import SettingsCache
from app.conversation import get_or_create_user, get_template_rendered
from app.fsm import BotState, FSM
from app.keyboards.inline import build_main_menu_buttons


async def handle_sla_status(bot, user_data: dict, db, max_api):
    max_user_id = user_data["user_id"]
    text = user_data.get("text", "").strip()

    if FSM.get_state(max_user_id) != BotState.FEATURE_SLA_STATUS:
        FSM.set_state(max_user_id, BotState.FEATURE_SLA_STATUS)
        await max_api.send_message(max_user_id,
            "🔍 **Проверка SLA статуса**\n\n"
            "Укажите номер или название объекта."
        )
        return

    if not text:
        await max_api.send_message(max_user_id, "Укажите номер или название объекта.")
        return

    from app.integrations.portal_db import get_object_by_name_or_id, get_sla_for_object, get_last_incident_for_object, get_active_tasks_for_object
    obj = await get_object_by_name_or_id(db, text)
    if not obj:
        await max_api.send_message(max_user_id, "Объект не найден.")
        FSM.transition(max_user_id, "done")
        buttons = build_main_menu_buttons()
        menu_text = await get_template_rendered(db, "main_menu")
        await max_api.send_message_with_keyboard(max_user_id, menu_text, buttons)
        return

    sla = await get_sla_for_object(db, obj.id)
    if not sla:
        text = await get_template_rendered(db, "sla_not_found")
        await max_api.send_message(max_user_id, text)
    else:
        level_map = {"start": "Базовый", "business": "Оптимальный", "enterprise": "Максимальный"}
        last_incident = await get_last_incident_for_object(db, obj.id)
        open_tasks = await get_active_tasks_for_object(db, obj.id)
        last_visit = last_incident.created_at.strftime("%d.%m.%Y") if last_incident else "—"
        tasks_count = len(open_tasks)
        text = await get_template_rendered(db, "sla_found",
                                           object_name=obj.name,
                                           service_level=level_map.get(sla.service_level, sla.service_level),
                                           status=sla.status,
                                           price=sla.sla_price_monthly or 0)
        text += f"\n📅 Последний визит: {last_visit}\n📋 Открытых задач: {tasks_count}"
        await max_api.send_message(max_user_id, text, format="markdown")

    FSM.transition(max_user_id, "done")
    buttons = build_main_menu_buttons()
    menu_text = await get_template_rendered(db, "main_menu")
    await max_api.send_message_with_keyboard(max_user_id, menu_text, buttons)