v1.6.0: max_bot fixes — feature keys, flush→commit, test-run, categories, broadcast page, proxy error handling, deploy scripts

max_bot/app/handlers/handoff.py

@@ -0,0 +1,32 @@
+from app.settings_cache import SettingsCache
+from app.conversation import get_or_create_user, get_open_conversation, get_template_rendered
+from app.fsm import BotState, FSM
+
+
+async def handle_handoff_request(bot, user_data: dict, db, max_api):
+    max_user_id = user_data["user_id"]
+    user = await get_or_create_user(db, max_user_id)
+
+    if not SettingsCache.is_work_hours():
+        from app.handlers.out_of_hours import handle_out_of_hours
+        await handle_out_of_hours(bot, user_data, db, max_api)
+        return
+
+    text = await get_template_rendered(db, "handoff")
+    await max_api.send_message(max_user_id, text)
+
+    conv = await get_open_conversation(db, user.id)
+    if conv:
+        conv.status = "handoff"
+        conv.priority = "high"
+        await db.flush()
+
+        from app.integrations import _1c_unf as ic_integration
+        await ic_integration.send_to_1c(db, conv)
+
+    FSM.set_state(max_user_id, BotState.HANDOFF_REQUEST)
+
+
+async def handle_inquiry_fallback(bot, user_data, db, max_api):
+    from app.handlers.inquiry import handle_inquiry
+    await handle_inquiry(bot, user_data, db, max_api)